unofficial_duration_8948

"With hundreds of orders processed daily, we utilize an advanced automated risk-scoring system to monitor transactions in real-time. If a transaction triggers a high-risk alert, it is immediately moved to manual review by our compliance team. " I find this odd, as my funds were moved to the KuCoin17 exchange wallet before I could even understand that my funds were flagged. If this was flagged as potential "money laundering" funds, why would they be moved out and sent to your exchange account? Wouldn't this require an investigation?? Do they not "Freeze funds" to perform the investigation. "Users with legally obtained assets have nothing to fear from this process." You dont need to try and implicate any wrong doing by me. All of my funds were obtained legally, there was some co-mingling from other swap services (less than 20% of the funds), and I assume this is what flagged your system. "Nothing to fear" - no matter what I did to verify I owned the funds, you were not going to release them until I KYC'd. I was shotgun KYC'd or take a loss on my funds and get rugged by QuickEx. You may have legal requirements to not release funds that get flagged, but lets be honest here, You're listed on kycnot.me

Part 2: QE Compliance: Hello Thank you for the information. We are ready to process your previously submitted order at the market rate. The funds will be sent to the same address you provided. Please confirm, and you will receive the cryptocurrency shortly. We would like to note that a refund to the original address is also available, but this may take up to 7 business days. after all this, I had them process my order to the original address given, as I didnt want to wait 7 business days "hoping" i'd get the refund. tl;dr I got my funds, but this was a nightmare, I had to KYC and they still wanted more info They offer a transaction pre-check (that I didn't use prior, as I didnt know about it) where you DM their support, they ask for your address and the amount you are looking to swap. Seems like this is a way for them to collect info on visitors even if you dont use QuickEx. I wont be using them going forward

Part 1: I was able to get my funds out ONLY after providing KYC information Even after providing the KYC information, they wanted more info. Im providing the email for full transparency & for others to see this. QuickEx Compliance: Thank you for passing KYC. To proceed with our AML check please provide answers to the following questions to verify the origin of your funds: - Please describe in detail the receipt of funds (from whom they were received/for what exactly); - Please provide a screenshot confirming the sending of cryptocurrency to our service, as well as information about whose service/application you use. After providing the information & a screenshot from Metamask, QuickEx Compliance responded: QE Compliance: Hello, Kindly resend the screenshot where the address/hash are fully visible. Thank you This is because the addresses and TX hash were truncated, they needed to see full TX hash and complete addresses, after scouring a few different apps, I was able to get an app that showed full address and full TX hash. Which I sent to them

My ETH > XMR transaction got stuck. I only found out what the issue was after contacting support. Support claimed my transaction "raised flags", but chat support wasn't able to give me a clear answer. They suggested I reach out to their compliance department and provide ID before they could do anything. Even a refund to the SAME address required me to complete ID verification. They were shotgun KYC'ing me. Support claimed "Support claimed "I want to emphasize once again that the AML procedures are carried out only in case of high transaction risk marks of the incoming payment." Their AML system is giving false red flags as this transaction only just came from being unstaked a few days ago. QuickEX isn't providing the swap service, they refuse to refund, and they falsely claim funds are coming from illicit activities (this is easily proven by looking at an Ethereum block explorer). They're fraudulently keeping my money. At what point is this considered a rug? I saved all communication records, and have no problem sharing Transaction hashes. My funds have currently moved to KuCoin17 while I wait for compliance to respond. I will gladly update this post if they return or respond to me