extended_plaint_7532

Do not use this platform. I waited two weeks to recover $50,000 in XMR that I was trying to swap for USDC. My first swap for around $25,000 went through without any issue, as I was testing the service before sending a larger amount. However, when I attempted a second swap for double that amount, the transaction was suddenly paused due to "technical difficulties." About 12 hours later, support informed me that the exchange had failed KYC verification. This raised serious questions. Why did the first transaction from XMR to USDC go through without any problems, but the second one, sent from the same wallet to the same receiving address, suddenly fail KYC? It almost seems like their system mistakenly flagged their own receiving address as suspicious. The support experience was frustrating and dystopian. Even though I was using XMR, my funds were completely frozen. I was assigned a support agent named Stephanie, and from that point, communication felt robotic and unhelpful. To recover my funds, I had to go through an invasive verification process that required me to reveal personal information. I provided screenshots of Kraken deposits, but they rejected those as “insufficient proof.” They then demanded to see how I originally obtained the funds that went into Kraken. It took me days to locate old records showing that I mined BTC years ago. Without that level of documentation, I would likely have lost everything. In total, it took two weeks to recover my $50,000. I do not recommend using this service. Be very cautious when dealing with opaque, anonymous crypto swap platforms. Your funds can be frozen without warning, and the support team offers little transparency or accountability.