amateur_soybean_5244

I reached out to support through the live chat 2 more times. The first time I got no response until the chat automatically closed after 90 minutes. The second time I finally got a support person again. About 1 hour after sending the first message, later providing the swap ID and deposit transaction ID, PegasusSwap *did* deliver the funds to my destination address. I wish it did not have to take 30+ hours plus so much manual intervention. But, I am relieved it is finished.

Never thought I'd have to write one of these but here I am. I initiated a swap and sent a deposit transaction which appeared on the blockchain several minutes after the swap timer started, but the web interface claimed I never sent funds (now "OVERDUE"). PegasusSwap gives you only 30 minutes to send your deposit (from XMR). I waited patiently thinking it just needed. When the timer ticked to 0:00 the deposit had about 13 confirmations yet the site now read "Overdue", "try again". 1. PegasusSwap's support page advertises "typical first response < 4 min, 24/7 human support". I never received a reply when I first reached out on the live chat while the timer was still ticking - the chat window automatically closed about 90 minutes later. I also sent an e-mail. No response. The contact form on their website gives "Server error" every time. I will not be using Telegram for obvious privacy concerns. 2. A couple hours later I tried the live chat again. Finally someone responded: "What is your swap ID". I supplied it. Thirty minutes passed with no reply. After I asked again: "Sorry, I will take a look now". And then, no futher reply. "Please just complete the swap" I told them. 3. Hours later I asked a third time, and this time a chat agent answered within 2 minutes: "Hey" "Provide please your swap id" they told me. I gave it again, and again I got no response for another 90 minutes until the window closed. I sent followups in the same chat, but none were answered. 4. 2 hours later I reached out for the 4th time. No response at all. And yes, I sent the funds to the correct address. It's monero but there are payment proofs too. It has now been 16 hours since the swap was initiated. The web page still says "Overdue" with four red crosses, and I still have not received anything. The e-mail I sent from the beginning was never answered. Especially frustrating was seeing their social media retweet while I was not given meaningful support. I would appreciate a resolution.