unequal_impulse_8396

Hello, support! I fulfilled all the exchanger's requirements (KYC), but I ended up waiting over a week the first time, then another week the second time, and now they're asking me to wait a third time because they're requesting documents one by one, even though I could have done it all at once. This is unethical, to say the least. I'm wasting time and resources that could have been put to better use instead of waiting. Please intervene and ask the exchanger, citing specific points in their AML KYC policy, to provide a response regarding the reasons for stopping the exchange, confirming their statements, and the rule that allows them to deliberately delay the refund process. Thank you! I hope this issue is resolved promptly!