serene_annexation_5393

Some things on the website are designed in a way that makes it difficult to understand how everything works. On the start screen, there is a form to create an exchange request. You need to indicate: - the cryptocurrency you are sending, - the cryptocurrency you want to receive, - the address where you want to receive the funds. Everything looks simple and clear at first. However, a bit lower there is another field that is not explained at all. Next to this field there was a text saying "16-1?". I did not understand what this was or what I was supposed to enter there. Only on my second attempt, when I visited the website again and noticed that the numbers had changed to "9-3?", I realized that these are simple arithmetic tasks used as bot protection. I think that if the "?" symbol were replaced with "=", it would be much clearer for users. When you see "16-1=" and a field next to it, everything is obvious. There is also another issue. I wanted to swap 20 USDT TRC20 for USDT ERC20. On the start screen it says: "Fee: 1%-4%". When hovering over this text, a tooltip appears. From it, I understood that for the amount I selected, the fee should be 3%. However, after clicking the "Get quote" button, it turned out that for 20 USDT in one network I would receive about 16.16 USDT in another network. This is clearly not a 3% fee, but 19.2%. With a 3% fee, the loss should be only 0.6 USDT. Some amount should also go to gas fees, but the current gas price on the Ethereum network is around 0.03 Gwei, which means the network fee should be less than one cent. At the same time, the exchange page clearly states that the rate is 1:1 and the fee is 3%. So why would I receive only about 16.16 USDT? I do not feel comfortable completing the exchange at this point. I hope the team will make the information on the website clearer and more transparent. After that, I will definitely try again.